Privacy Policy

1) Information We Collect

A. Information you provide

• Contact form information: name, email address, and message content.
• Order information: items purchased, purchase timestamps, and transaction/order identifiers.
• Shipping information (physical items): for shirts and mugs, you may provide a shipping name/address and other delivery details.
• Customer support communications: information you send us when requesting help.

B. Information collected automatically

• Device/usage data: IP address, browser type, pages viewed, referring/exit pages, timestamps, and diagnostics.
• Cookies and similar technologies: see our Cookie Policy.

C. Payment information (PayPal)

Payments are processed by PayPal. We do not receive or store your full payment card number. PayPal may collect and process payment and verification data under its own policies. When you choose PayPal checkout, PayPal may open in a new tab/window.

2) How We Use Information

• To operate the Site and provide its features.
• To process orders and deliver products (including providing access to digital downloads).
• To provide customer support and respond to messages submitted via contact forms.
• To prevent fraud, abuse, and security incidents and to troubleshoot issues.
• To improve the Site, products, and user experience.
• To comply with legal obligations (e.g., tax/accounting recordkeeping) and enforce our terms.

3) How We Share Information

• Payment processing: We share necessary information with PayPal to complete checkout and help prevent fraud.
• Service providers: hosting, email, customer support tooling, and other vendors that process data on our behalf under appropriate restrictions.
• Legal and safety: to comply with law or protect rights, safety, and security.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

4) Data Retention

We retain information only as long as reasonably necessary for the purposes described above, including maintaining transaction records, resolving disputes, and meeting legal/tax/accounting requirements.

5) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure.

6) Your Choices

• Marketing emails (if any): you can opt out using the unsubscribe link or by contacting us.
• Cookies: manage cookies via your browser settings and any consent tools we provide (see Cookie Policy).
• Access/correction: you can request access, correction, or deletion of certain information by contacting us (subject to legal limitations).

7) Virginia Residents (VCDPA Notice)

The Virginia Consumer Data Protection Act (VCDPA) provides Virginia residents certain rights regarding personal data, subject to applicability and legal exceptions. It went into effect on January 1, 2023.

• Rights may include access, correction, deletion, and portability of personal data. :contentReference[oaicite:2]{index=2}
• Virginia residents may also have the right to opt out of certain processing for targeted advertising, sale of personal data, or profiling with significant effects. :contentReference[oaicite:3]{index=3}

To submit a request, contact us at support@cozyclancreations.com. We may need to verify your identity before completing a request.

8) Children’s Privacy

The Site is not intended for children under 13. We do not knowingly collect personal information from children.

9) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version and revise the “Last updated” date.

10) Contact Us